Submitting Service Requests

 

 
 
 
Submit Ticket via:

Phone


Priority:

  • Emergency
  • Urgent
  • Non-Emergency

Response Time:

During Business Hours our Service Desk is available to take your call and work on your request.

During After-Hours, you may leave a voicemail for Non-Emergency requests. For Urgent and Emergency Requests, you may choose to speak with our Answering Service who will contact an On-Call tech. An On-Call tech should return your call within 15 minutes.

Procedure:

Call 214.276.5976
Select "Option #2" for Support.

Please note that if your company requires authorized approval on Service Requests, our response to you may be delayed.

After-Hours issues may incur additional support costs.



Submit Ticket via
:

Email


Priority:

  • Emergency
  • Urgent
  • Non-Emergency

Response Time:

4 Hours

Procedure:

Send an email to support@sagiss.com, include your name, phone number, and a detailed description of your issue with attachments or screenshots if necessary.



Submit Ticket via
:

Customer Portal


Priority:

  • Non-Emergency

Response Time:

4 Hours

This cloud-based portal allows you to submit support tickets and review the progress on existing tickets.