Priority:
Response Time: During Business Hours our Service Desk is available to take your call and work on your request. During After-Hours, you may leave a voicemail for Non-Emergency requests. For Urgent and Emergency Requests, you may choose to speak with our Answering Service who will contact an On-Call tech. An On-Call tech should return your call within 15 minutes. |
Procedure: Call 214.276.5976 Please note that if your company requires authorized approval on Service Requests, our response to you may be delayed. After-Hours issues may incur additional support costs. |
Priority:
Response Time: 4 Hours |
Procedure: Send an email to support@sagiss.com, include your name, phone number, and a detailed description of your issue with attachments or screenshots if necessary. |
Priority:
Response Time: 4 Hours |
This cloud-based portal allows you to submit support tickets and review the progress on existing tickets.
1616 Corporate Court, Suite 140
Irving, Texas 75038
214.276.5976
Service Desk Hours: 7:00am - 6:00pm CT
Submit after-hours support requests via email.