At Sagiss, it's not just our depth of experience that drives our work. Our entire team operates on a guiding set of principles that we call The Sagiss Way.

Trust

Sagiss knows that critical data is your most valuable business asset. Clients throughout North Texas have entrusted Sagiss with the management and security of their most sensitive business data for over twenty years. Our team’s highest priority is to earn and keep your trust through our professionalism and industry expertise.

Respect

You have a business to run. We understand that your time and effort is best spent leading and growing that business. We respect your time by acting effectively to prevent technology problems, and resolving them quickly when they do occur.

Accountability

You need a dependable IT partner. A partner that won’t disappear when a problem needs to be solved. Sagiss was founded on the belief that technology providers have a fiduciary responsibility to their clients. When we promise to expertly manage your technology environment, we do just that. That’s why Sagiss clients continue to trust our support year after year.

Transparency

Too often in our industry, technology providers keep their processes and tools hidden from clients. We consider ourselves an open book.  Every Sagiss client is provided activity reports that detail everything we’ve done to keep their system up and running. Every client has access to the login information for our tools. And as our partner, you will also have a dedicated account manager to answer any questions you have about our services, at any time.

Efficiency

Whether it’s completing a project on time and on budget, or responding instantly to an issue or client request, we know that your time is precious. That’s why Sagiss service representatives are trained to address and fix your technology problems effectively and quickly. Our dynamic documentation process ensures every member of our team has access to precise, up-to-the-minute details on your entire IT infrastructure, so support requests can be handled quickly and problems solved at any hour of the day.

Proactivity

The best kind of problem is the one that never happens in the first place. Our technicians proactively manage your systems to prevent major problems from ever occurring. By applying regular security updates and patches to your technology systems proactively, we keep your systems up-to-date, efficient and secure. Once a month, we even make an in-person visit to your site to check in with your team. 

Discipline

The keys to effective technology support are consistency and reliability. A single patch to your server or backing up data once a week is insufficient to keep your systems secure and reliable. Servers need to be maintained regularly, workstations and laptops require weekly updates, and antivirus systems must be kept on the vanguard to be truly useful. Sagiss technicians apply regular updates and monitor your systems 24/7/365, so that you can focus on running your business.

Ethics

MSPs are bombarded with sales tactics from technology vendors wanting them to sell the latest solution and service to their clients. But we only believe in what’s best for our clients, so every tool and technology we use is rigorously vetted and tested. And because no two businesses are alike, we constantly ask, “Is this good for the client?” With Sagiss, you can rest assured that you are investing your technology dollars in the best possible way.