Since 1927, the American Board of Obstetrics & Gynecology (ABOG) has set the standard for women’s health care, certifying new physicians and supporting experienced ones—so that millions of women receive the highest quality OB/GYN care. This vital work depends on reliable IT support and strong security.
Keeping servers, infrastructure, and laptops humming is just the baseline. ABOG also powers a seamless member portal, enforces top-tier security, and supports high-stakes exams—while managing a member portal for up to 50,000 users and rolling out custom improvements to boost outcomes and scale. For a nine-person team, that’s a lot.
Serving international doctors adds both volume and complexity to the workload, creating security challenges that need a reliable managed service provider to solve. Unfortunately, ABOG’s small team wasn't getting the support it needed from its previous partner, frustrated by service that lacked a personal touch.
“I went with another provider [who] very much treated [me] like I was calling into Microsoft's help desk … treating everything [like] it was a ticket,” explained Kirk Diepenbrock, ABOG's Chief Information Officer.
ABOG needed a new partner that proactively identifies and resolves problems and can adapt to the organization's evolving needs. That’s where Sagiss comes in.
As a trusted managed service provider, Sagiss ensured that general operations ran smoothly, allowing the ABOG team to focus on providing business value rather than troubleshooting. With fast, responsive communication and proactive support, Sagiss lessened the load on the ABOG internal team. That reliability shows up in the day-to-day. As ABOG’s Network and Security Manager Adnan Pajazetovic puts it: “They're on it before I even get into the office and see that there was an alert, somebody's already fixed it. You're not calling them for an update; they're sending you updates daily.”
Furthermore, Sagiss maintains thorough documentation so issues can be resolved quickly by any ABOG team member. If the primary contact is unavailable, all the necessary details to complete a task or troubleshoot a problem are immediately accessible to others on the team.
Sagiss isn’t just a typical managed service provider, but a trusted extension of the internal team.
“I don't even consider them a partner,” Diepenbrock said. “They're proactively in our systems; they're checking on things for us. I trust that if they don't have the solution right now, that they are going to work on it and they are going to figure it out.”
In addition to daily IT support, Sagiss guided ABOG through more advanced initiatives, such as using AI to help consolidate disparate data and informational resources. By planning phases, defining tasks, and managing project progression, Sagiss created a framework that enabled ABOG to improve efficiency and give employees faster access to the information they needed. This proactive approach moved ABOG beyond routine IT management into projects that delivered measurable business impact.
And Sagiss did all of this while AI was still a relatively new technology.
“They didn't really have a lot of experience in the AI space, as no one did when we started our journey a little over a year ago, Diepenbrock said, “But they partnered with us and the consulting company that I chose to work anyway.”
He added, “In our efforts to leverage that technology, they've been really receptive. They've done their research so that they can do the provisioning and things on that side, so we don't have to drag an MSP along for the ride.”
Like a real partner, Sagiss doesn’t have to be told when it’s time to step up.
During the high-stakes exams, Sagiss monitors operations and addresses problems before they occur. Sagiss works alongside ABOG to make sure the exams run smoothly and that someone is always available to promptly resolve any issues.
"They are especially helpful during exams, which is our biggest time of the year, and they know that as well,” Pajazetovic said., “They know when we have exams; they do have the schedule, so they always have somebody standing by just in case. And I come from an MSP background, we usually don't do that… It's something that Sagiss does."
From implementing OpenAI to bolstering international security and guaranteeing consistent exam operations, Sagiss gives ABOG IT support and peace of mind.
With these kinds of critical tasks and operations, trust is huge. Diepenbrock said it best: “For me, it's not natural to trust another organization as much as I do Sagiss. I know whatever we gave them is going to get taken care of. Whatever they say they're going to do is going to get done, and it just frees up a lot of my team's time.”