Skip to the main content.
Support
Support

About Us

Sagiss has been providing calm, confident, and credible managed security services, IT services, and cloud services to North Texas businesses since 1997. We believe in dispelling the notion that the latest transformative technologies should only be accessible to larger organizations.

Making the right technologies readily available and affordable to small businesses like yours positions you to do what you do best: Drive change and push the business world forward.

shutterstock_2090850115@2x

The Sagiss Way

Our core values are not just a bunch of corporate buzzwords thrown together to fill space in shareholder presentations. We take great pride in our values and we see them as the blueprint guiding everything we do.

We also believe in making our values publicly available so others can hold us to the same standards we expect of ourselves.

Here are what we consider the four pillars of our success, and yours, too.

 
Serving our clients and acting in their best interests.

We make it a rule to always ask questions but never assume. That means we understand your needs, and you always know what to expect from us. Then, we follow through and take ownership of the result. And we never sell our clients something they don’t need.


the-sagiss-way-transparent-not-sticky
Dedication to processes and their continuous development.

Our detailed processes are based on expertise and firsthand experience. Following them means we can better plan, prioritize, and focus on fixing your problem rather than putting a bandage on it. But we’re also insistent on improving, so we never hesitate to look for a “better mouse trap.”

the-sagiss-way-relentlessly-systematic
Bringing our A-game all day, every day—then going home.

We believe in working hard but also in the fact that our team, just like our clients, need a life outside of the office. We’re professional, respectful of time — both yours and ours — and big on collaboration, sharing ideas freely and concisely. And we do our best to keep things fun. Make it a rule to always ask questions but never assume. That means we understand your needs, and you always know what to expect from us. Then, we follow through and take ownership of the result. And we never sell our clients something they don’t need.

the-sagiss-way-intensely-calm
Providing an environment of personal and professional growth.

At Sagiss, we are the sum of our collective parts. We know that when we help, guide, gently correct, challenge, and accept mistakes in each other and ourselves, we create, empower, improve and celebrate our shared and individual successes — and those of our clients.

the-sagiss-way-commited-to-personal-growth
Managed IT Services For Small Businesses Dallas TX

History: 30+ Years of Technology Expertise and Solutions

Many MSPs actually started as support teams from the days when print, voice and telco were the primary (indeed, the only) technology to be widely found in most businesses. As tech advanced to servers and desktops, networking and connectivity, the internet and cybersecurity, these were forced to make a pivot — learn a few new skills and rebrand, lest they go the way of the dinosaurs.

Not so with Sagiss. We’ve been providing outsourced IT administrative services since Day 1. That day was in 1992, when Sagiss founders Karl Springer and Jim Lancaster met at a software users’ group meeting. Jim joins Karl at Dallas CPA firm Middleton, Burns & Davis, PC (“MBD”) as the network administrator and an accounting software consultant. In less than two years, the pair were blazing new trails, with Karl guiding the firm in using technology to become a completely paperless office, practically unheard of in 1994.

Over the next five years, MBD’s networking arm hires its first new employee and starts supporting external clients. It soon became an early and respected player in Outsourced Network Administration, what today has become commonly known as managed service providers (MSPs). Seeing the growing demand, MBD separates the technology arm into its own entity, MBD Network Services, LLC, in 1999.

By 2003, the firm was not only completely paperless, but it included full remote access capabilities — showcasing the cutting-edge networking technology skill for which the fast-growing firm became known.

These events set the foundation for what, in 2004, became Sagiss, LLC.

Since becoming Sagiss, the leadership and technology teams have continued to adapt to changes within the managed services space to show clients how technology can become more than a necessity, but one of their company’s greatest assets.

 

4_Where do we go from here@2x

Where Do We Go From Here?

Technology and cybersecurity have only become hotter topics in the last few years, and we expect that trend to continue. That’s why we’re always preparing for the challenges ahead, so we can make the next 25 years even better. Not just for the Sagiss team, but also for those who see us as their trusted technology partners.

Our Management Team


Karl Springer - CEO & Co-Founder

Karl Springer

CEO & Co-Founder
Jim Lancaster – Co-Founder (Retired)

Jim Lancaster

Co-Founder (Retired)

Third-Party Certifications and Affiliations

Partnerships

We perform extensive due diligence before partnering with vendors. We’re proud to do business with the service providers below.

SentinelOne's Singularity Platform instantly defends against cyberattacks— performing at a faster speed, greater scale, and higher accuracy than possible from any single human or even a crowd.

4_Partnerships_Sentinelone logo

Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network—today and into the future.

4_Partnerships_Fortinet_Logo
4_Partnerships_Logic monitor logo@2x

With an automated, cloud-based platform, LogicMonitor enables global MSPs to supercharge their managed service offering and increase operational efficiency.

4_Partnerships_Fortinet_Logo@2x

Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network—today and into the future.

4_Partnerships_Sentinelone logo@2x

SentinelOne's Singularity Platform instantly defends against cyberattacks— performing at a faster speed, greater scale, and higher accuracy than possible from any single human or even a crowd.

4_Partnerships_Mimecast logo@2x

Mimecast’s value begins with the most effective cloud-native platform for the #1 threat vector:
email.

Mimecast’s value begins with the most effective cloud-native platform for the #1 threat vector:
email.

4_Partnerships_Mimecast logo

With an automated, cloud-based platform, LogicMonitor enables global MSPs to supercharge their managed service offering and increase operational efficiency.

4_Partnerships_Logic monitor logo@2x

Ready for a managed services provider invested in your success?