Managed Security Services
for Dallas Businesses

FAQs About Our Managed IT Security Services

Here you’ll find answers to the most common questions about our Managed Cloud Services. These insights will help you understand how Sagiss supports your business in the cloud.

• Do you replace our existing IT team?

  We can co-manage with your team or serve as your dedicated security provider. It’s your choice. Up front, we define clear handoffs so roles are understood and nothing slips through the cracks.

• Which platforms do you support?

  We focus on Microsoft 365/Entra ID, Windows and macOS endpoints, modern next-gen firewalls, leading EDR, and reputable backup/DR platforms. We’ll work with your current stack or recommend right-sized tools that fit your goals and budget.

• Will this satisfy our cyber‑insurance requirements?

  Our program aligns to common underwriting requirements—MFA, EDR, backups, patching, and documented response plans. We help map controls, close gaps, and provide the evidence you’ll need at renewal, while acknowledging each carrier’s specifics.

• What does onboarding look like?

  We begin with a focused discovery to understand your environment and priorities. From there, we deploy security tools and baseline policies, verify monitoring, and address the most important gaps first. Early check-ins keep everyone aligned, and you’ll leave onboarding with clear visibility into your posture and a practical improvement plan.

• How do you handle incident response?

  All endpoints and identities are continuously monitored by our 24/7 SOC, and our on-call team—staffed by Sagiss employees—is available around the clock to respond. When an incident occurs, we move quickly to assess, contain, and guide remediation across identity, email, endpoint, and network layers. After resolution, we strengthen controls, document lessons learned, and, in severe cases, coordinate with forensics and legal teams as needed.