Managed IT services

We offer two options for managed IT services:

  1. Fully managed IT - For those who have no existing IT and need support at every level.

  2. Co-managed IT - For those who want to use internal IT to address regular service desk issues while we handle everything else.

Don't worry if you're not sure which option you need—we can help you find the right solution for your business.

Click on the tabs below to learn more about our specific managed IT services.

Managed IT services

Service desk

Our service desk technicians are available to help with everyday needs such as onboarding users, deploying systems, and managing operating systems and software.

And so much more.

Sagiss clients are assigned a dedicated service desk technician, as well as a dedicated account manager, to provide the consistent high-quality service they deserve.

Virtual CIO (vCIO)

With a managed service provider's virtual Chief Information Officer, you get the expertise of a CIO without the salary and expense. 

A vCIO is your trusted technology advisor, giving you the confidence that you're equipped to meet your business goals.

Benefits of hiring a vCIO include:

  1. Flexible IT solutions.

  2. The resources of a full-time CIO (without the cost).

  3. Cost reduction.

  4. Clear communication.

  5. Comprehensive consulting.

Network monitoring

Recognizing abnormal network traffic is an early step in identifying and neutralizing larger threats. 

We install a blackbox (an in-house built computer) onto each client's network. The blackbox acts allows us to access the network for diagnosing and fixing network issues.

Network documentation

We live by a simple code: If you didn't document it, it didn't happen.

Creating a map of the network can save hours when diagnosing a network failure, especially when someone new needs to work on your network.

Network documentation pays for itself by:

  1. Resolving IT support questions faster.

  2. Enhancing your network’s security.

  3. Speeding up your disaster-recovery process.

  4. Stopping the brain-drain.


IT asset management

IT Asset Management (ITAM) plans for the procurement, deployment, and retirement of your company's crucial tools, including hardware and software licenses.

Keeping proper inventory lets us advise when it's time to update or upgrade systems or migrate to new solutions.

Ready to get started?

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